Transforming financial industry as our new Customer Support Specialist

At Coinify we are growing from a Start-up to a Scale-up company and therefore looking for an Customer Support Specialist that would be an integral part of the Customer Support Department. As an Customer Support Specialist you will be responsible for communicating with our stakeholders, guiding our customers in the space of payments and performing a broad variety of ad-hoc tasks.

The ideal candidate will be cheerful, creative with high work ethic and enjoy working in a results - driven environment.

Stakeholders you will be in charge of

  • Business owners from different industries operating globally who want to receive payments in virtual currencies from their customers and make the most out of our Payment platform.
  • End users embracing financial innovation by purchasing good and services with virtual currencies.
  • Private investors from all over Europe trading directly with Coinify or with one of our several partner wallets. They either buy virtual currency with payment card and bank transfer or sell their coins and receive money in their bank account.

Some of the tasks you will be helping with

  • Guiding our customers by providing service information: becoming an expert in all aspects of Coinify services and knowing how they can be applied in various user cases.
  • Replying to assigned support requests and re-assigning them when needed, following up before and after resolution.
  • As you will be one of the first to meet our customers, you will be representing our values in polite and professional manner.
  • Collaborating across departments by keeping records of and reporting tech issues, customers needs, etc.

The skills we value and search for

  • Excellent English proficiency (written and oral)
  • Clear communication skills - being able to explain abstract concepts easily
  • Very good listening skills – being attentive and patient
  • Ability to use positive language and argumentation
  • Strong problem solving skills - making assessments followed by suggestions/decisions
  • Great organisational and time management skills – manage the flow and progress of multiple incoming tasks
  • Skillful in multitasking - ability to keep an overview on several issues at the same time
  • Adaptability - implementing changes, improving processes, handling surprises
  • Ability to Identify and Anticipate needs - spotting patterns, reading customers, knowing when to close an issue
  • Strong personal drive and willingness to learn by doing
  • Broader understanding of finance and technology is welcomed
  • Previous experience from customer support and administration is a plus
  • Computer Skills - Microsoft Office, Google Drive, CRM Systems
  • Danish Language skills are plus

What we offer

  • A part-time paid position with great variety of tasks and exposure to different parts of the business
  • Working in a very dynamic and international environment with 20 different nationalities representing 4 continents.
  • Great hands-on experience and being part of scaling one of the most important fintech companies in Europe. Coinify has been an active player in revolutionising the virtual currency space and transforming financial services through disruptive solutions.
  • Since diversity and inclusion lies at the core of Coinify values you would join a company that prides itself on its policies for tolerance, gender diversity and equal opportunity.
  • A flat hierarchy with an informal work culture.
  • Catered lunch every day and freshly made coffee and daily snacks.
  • A lot of fun: we regularly organise team-building activities, company events and parties.
  • A competitive salary.

How to apply

Please submit your CV and cover letter in PDF format. Please note that we review applications as they come, so do not hesitate to apply as soon as possible and no later than December 28, 2018. We look forward to receiving your application.

Specifications

This is a part-time position located at our Copenhagen office. We welcome all relevant candidates.

About Coinify

Coinify ApS is an established global virtual currency platform actively offering solutions in Europe, Asia and other regions. Coinify’s services include: individual currency trading, corporate brokerage, payment processing services, and Enterprise solutions via Coinify API. Coinify team consists of strong backgrounds in payments, finance, risk, e-commerce, and compliance areas and experience in working with digital currencies since 2010. The company was incorporated in 2014 and is backed by Nordic Eye Venture Capital, SEED Capital Denmark, SEB Venture Capital and Accelerace. Recent industry awards and recognitions include: Best Practices Award for ‘Global Blockchain Financial Service Provider 2017’ by Frost & Sullivan; ‘Emerging Star - Fintech 100’ by KPMG & H2 Ventures; ‘Top 100 FinTech Europe’ 2017 & 2016; Nordic Startup Award for ‘Best Fintech Startup Denmark 2017’; and ‘#22 in Top 50’ Financial IT Pathfinder Ranking. To learn more, please visit coinify.com.